Walgreens Achieves Drop Shipping Efficiency with Agile Solution
In an effort to adapt with evolving commerce technology and to overcome challenges in scaling their drop ship program, Walgreens has partnered with Logicbroker for the implementation of an agile drop ship solution, aimed to increase efficiency and save costs.
This initiative not only demonstrates Walgreens’ commitment to enhancing customer experience but also highlights the transformative capabilities of Logicbroker’s technology. As a member of the Retail Cloud Alliance (RCA), Logicbroker’s success story with Walgreens demonstrates how strategic partnerships and cutting-edge solutions can drive retail excellence.
Faced with the challenge of expanding its product range without the associated logistical burden, Walgreens sought a solution that would allow for greater agility and flexibility. Its outdated platform was found to be not agile enough as consumers rely more on online shopping. Walgreens struggled in onboarding vendor contracts which take up too much time and cost, causing delays or even preventing the launch of new vendors.
Logicbroker, a leader in drop ship and marketplace solutions, offered a seamless and scalable solution supported by their “go-live-now” mindset and a “no-code” approach to implementation. This partnership allowed Walgreens to fully rely on Logicbroker’s dedicated team and save a significant amount of time in the migration process.
Jennifer Raber, Director of Retail Digital Business Enablement for Walgreens, highlighted one key advantage of working with Logicbroker; “In our research, one of Logicbroker’s other clients, who we reached out to for a reference, gave us the feedback that Logicbroker was a partner, not just a service provider. I couldn't agree more.”
The implementation process was meticulously planned and executed, ensuring minimal disruption to Walgreens’ existing operations. Thanks to Logicbroker’s cloud-based solution, Walgreens was able to reap impactful rewards.
Enhanced efficiency and streamlined processes
Operational efficiency saw a marked improvement, with a dedicated knowledge base allowing Walgreens to streamline the processing of invoices, inventory updates, and vendor onboarding, ultimately boosting revenue for all stakeholders.
Thanks to Logicbroker’s automation capabilities and user-friendly portal, vendors have the flexibility to either maintain or update their data transmission methods. Moreover, Walgreens’ vendors also benefit from not being tied to third-party contracts or having to pay fees to join the Walgreens drop ship program.
AI-powered inventory management
Logicbroker’s platform also utilizes AI sourcing tools to enhance inventory visibility and to better monitor vendor performance. This AI-driven solution alleviates inefficiencies by aligning Walgreens' product SKU identifiers with those used by vendors. The process is also automated every time orders are received, and when potential inventory issues are identified, the orders are redirected to alternative vendors for fulfillment.
Customized reports for better decision-making
Walgreens is also leveraging the comprehensive reporting capabilities of Logicbroker’s solution suite to make better-informed business decisions. The advanced reporting tools and built-in access to Microsoft Power BI allow Walgreens to run analytics on the top-performing vendors and SKUs and use them to improve vendor relations and discover new growth opportunities.
Embracing automation with expanded partnership
Walgreens is looking to further its partnership with Logicbroker by using their platform to automate the exchange of order and shipment data between its distribution centers and B2B/EDI fulfillment vendors. By moving on from the use of fax and emails and embracing automation, Walgreens aims to continue streamlining workflow and strengthening business relations.
Jennifer Raber, Director of Retail Digital Business Enablement for Walgreens, expressed her excitement about what’s to come with this partnership; “[Logicbroker] has a strong ‘we are one team’ mentality and are responsive and supportive. I look forward to what the future brings.”
Walgreens’ digital transformation journey and its partnership with Logicbroker exemplify the collaborative spirit championed by RCA. By leveraging the collective expertise within the alliance, Walgreens was able to navigate the complexities of modern retail with confidence and agility.
About Walgreens
Walgreens is a major U.S. pharmacy chain offering a wide range of health and wellness products, prescription medications, and personal care items. Founded in 1901, Walgreens now operates over 8,000 retail locations across the U.S., providing customers with accessible healthcare services. The company is known for its comprehensive retail offerings and innovative healthcare solutions, including pharmacy services, immunizations, and wellness checks.
About Logicbroker
Logicbroker provides a cloud-based platform designed to streamline and automate supply chain and order management processes for businesses. Founded in 2012, Logicbroker is known for its robust technology stack that supports B2B and EDI transactions. Their solutions facilitate seamless data exchange and integration between retailers, distributors, and vendors, enhancing efficiency in order processing, inventory management, and shipping.
Visit Logicbroker to read more about this partnership.
