Top Groceryshop Insights with Cognizant's Sushant Warikoo!

The grocery industry is no longer just about food—it’s evolving into a multi-faceted space where health, wellness, media, and financial services come together. In an insightful interview with Sushant Warikoo, Cognizant’s SVP & Business Unit Head Retail, we dive into the transformative forces shaping the grocery sector today.

According to Sushant, “The customer is changing. They're a more informed, wisened-up customer with AI now helping them make the right decisions in their value chain.” This new breed of customer expects a seamless value exchange, and grocers need to focus on creating the right experiences across the board—from customers to associates and partners.

Sushant also emphasizes the importance of strategic partnerships: “They cannot do it alone... Bring the ecosystem together.” With Cognizant's partnership with Microsoft, and their role in reimagining grocery retail, the focus is on driving new business architectures and experiences that reflect today’s dynamic marketplace.

About Cognizant:

Cognizant is a global leader in business and technology services, helping retailers navigate disruptions and harness the power of AI and digital solutions. Through strategic partnerships and a customer-first approach, Cognizant enables retailers to innovate, grow, and deliver exceptional experiences.

Learn more about how Cognizant is helping retailers shape the future of grocery at Cognizant.com.